EU Returns & Cancellation Policy

This policy applies to orders delivered within the European Union (EU).

Right to Cancel

If you are an EU customer, you have the right to cancel your order before it has been fulfilled. To request a cancellation, please contact us as soon as possible. Once an order has been fulfilled or dispatched, it can no longer be cancelled and our returns policy will apply instead.

Returns

You have the right to return eligible standard products within 14 days of receiving your order. For orders containing multiple items delivered separately, the 14-day return period begins from the date you receive the final item.

If the final day of your return period falls on a weekend or public holiday, the deadline will automatically extend to the next working day.

To be eligible for a return, items must:

• Be unused and in their original condition.
• Be returned with all original packaging where possible.
• Be free from any damage or signs of use.

Once your return request has been approved, we'll provide instructions on how to return your item.

Bespoke & Made-to-Order Products

As each bespoke or made-to-order prop is created specifically to your requirements, these items cannot be returned, cancelled after production has begun, or refunded, except where they are faulty or not as described.

This exemption is in accordance with applicable EU consumer legislation regarding goods made to a consumer's specifications or clearly personalised.

Refunds

Once your returned item has been received and inspected, we'll notify you of the outcome of your refund. If approved, your refund will be issued to your original payment method.

Please note that it may take several working days for your bank or payment provider to process the refund after it has been issued.

Return Shipping

Where applicable, any return shipping costs or restocking fees will be clearly displayed during the return request process before you confirm your return.

Damaged or Incorrect Items

If your order arrives damaged, faulty, or you receive an incorrect item, please contact us as soon as possible after delivery. We'll work with you to resolve the issue promptly, including arranging a replacement, repair, or refund where appropriate.

Contact Us

If you have any questions about this policy or wish to request a cancellation or return, please contact our customer support team and we'll be happy to assist.